German Speaking Customer Service Representative

Join a fast-growing international company operating in the iGaming industry, delivering high-quality customer experiences across Europe.

This is more than a support role — it is a customer-facing position where communication, problem-solving, and professionalism define success.

We are looking for individuals who can handle live customer interactions, resolve issues efficiently, and provide excellent service in German.

The Role

As a German Speaking Customer Service Representative, you will be the main point of contact for German-speaking customers.

You will ensure users receive fast, accurate, and high-quality support across all inquiries.

You will be:

• Providing customer support in German via live chat, email, and phone

• Assisting users with account issues, promotions, and technical problems

• Resolving customer inquiries quickly and professionally

• Maintaining accurate records in CRM systems

• Collaborating with internal teams to improve customer experience

• Staying updated with products, tools, and support procedures

Speed matters — but customer satisfaction matters more.

Location & Relocation

• Remote (Anywhere)

• Fully paid relocation package (flight + accommodation included)

• Opportunity to live and work in a Mediterranean environment

Working Conditions

• Full-time position

• Fast-paced customer service environment

• Rotational shifts depending on business needs

• Team-based international support structure

This Role Is NOT for You If:

• You struggle to communicate clearly in live customer interactions

• You cannot handle fast-paced support environments

• You avoid responsibility when solving customer issues

• You are not comfortable using structured CRM systems

• You are not open to relocation

This Role IS for You If:

• You are fluent in German and confident in communication

• You stay calm and professional under pressure

• You enjoy helping users solve real problems

• You can multitask across chats, emails, and calls

• You are detail-oriented and customer-focused

• You are open to relocating and starting a new experience abroad

Requirements

• Fluent German (mandatory)

• Good English communication skills

• Experience in customer service (preferred, especially iGaming)

• Strong problem-solving abilities

• Ability to work in a fast-paced environment

• Familiarity with CRM tools (a plus)

• Willingness to relocate to Malta

Compensation & Benefits

• €24,000 – €27,000 per year + performance bonuses

• Fully paid relocation (flight + hotel accommodation)

• Paid training by certified instructors

• International and diverse work environment

• Career growth opportunities

• Health care benefits and employee discounts

• Hybrid working model

• Social events and team activities

• Certified “Great Place to Work” company

Final Note

This is not just a job — it is a career opportunity in an international environment.

If you can communicate effectively, solve customer issues efficiently, and maintain high service standards — you will thrive in this role.

If not, the fast-paced nature of customer support will quickly become challenging.