Join a fast-growing global company delivering cutting-
This is not just customer support — it is real-time problem solving, communication under pressur
We are looking for individuals who can stay responsive, think clearly, and handle multiple conversations while maintaining h
As a Customer Support Specialist, you are the first point of contact between the company and its users.
You are responsible for resolving issues, guiding users, and ensuring a seamless customer experience.
You will be:
Responding to customer requests via live chat in real time
Identifying user needs and guiding them through platform features
Troubleshooting basic technical and product-related issues
Following up to ensure problems are fully resolved
Reporting bugs and product issues to internal teams
Sharing customer feedback with Product, Sales, and Marketing teams
In this role, speed matters — but clarity and accuracy matter more.
Full-time remote position
Work aligned with EU time zones
Flexible shifts: day, evening, and night
Weekend availability may be required
You struggle to handle multiple chats at the same time
You lose focus in fast-paced environments
You avoid direct communication with customers
You get overwhelmed when dealing with frustrated users
You rely heavily on supervision to complete tasks
You communicate clearly and confidently in English
You can multitask without losing accuracy
You stay calm under pressure
You take responsibility for solving user issues
You work well independently in a remote environment
You are proactive and detail-oriented
Previous experience in customer support (required)
Strong communication and problem-solving skills
Comfortable using computers and support tools
Ability to manage multiple conversations simultaneously
Experience in iGaming, sports betting, or similar industries (a plus)
Fluent English (written and spoken)
Excellent communication skills
Strong attention to detail
Teamwork and collaboration mindset
Flexibility to work different shifts (including weekends)
Full-time (Remote)
Work from anywhere
International team environment
Fast-paced and startup-like culture
Competitive salary
28 days paid leave per year
Additional seniority leave
Supportive and friendly global team
Real opportunities for career growth
This role requires speed, clarity, and responsibility.
If you can manage multiple conversations, solve problems efficiently, and deliver a strong customer experience — you will succeed here.
If not, the fast-paced nature of this role will quickly become challenging.
